The site which is accessible at the address is the website of CLESTRA HAUSERMAN. It is dedicated to the on-line sale of products in the CLESTRASHOP range. It publishes general information on the CLESTRA Group and CLESTRASHOP products to a public of informed professionals. The access and use of this site are subject to these terms and the applicable laws. By using this site the user acknowledges that he or she has read these terms and  unreservedly accepts them in full. If the user does not accept them, they are asked to stop using this website. CLESTRA HAUSERMAN reserves the right to modify and to update these terms at any time without notice. These modifications are binding on the user who must consult them whenever he or she connects.


1 - Publication and hosting is a website of the company Clestra Hauserman SA

Clestra NEW

Capital : 4.000.000 €

Strasbourg Trade and Companies Register n° 920 444 031

Registered office: 26 rue de Montevideo 75116 PARIS

Individual  VAT identification number : FR 95 798 005 674



Name : Christine SIMOES

Address :

Telephone: 03 88 27 68 00


Publication director:

Name : Deniz CAKMUR

Address :

Telephone: 03 88 27 68 25


Name : KIWIK

Registered office: 16 rue Léonard de Vinci 45100 ORLEANS

Telephone: 02 38 69 80 13
Trade and Companies Register : 538 129 180
Share capital : €10,000

Site host


Address : 231 rue Saint-Honoré, 75001 PARIS - FRANCE
Web :


Tel : 0891 024 424

2- Protection of personal data


2.1 Declaration to the National Data Protection Authority (CNIL)
The website was declared to the National Data Protection Authority (CNIL) on 15 February 2017 under the number 2035459v0.

2.2 Personal data
Users can consult the website without having to reveal their identity or any personal information. 

However when users place an order or requests information, they must necessarily provide information such as name, address, email address, telephone number.
When users disclose private information by completing the fields provided for this, they expressly consent to this information being used and transferred under  the terms below. The personal data disclosed by users is intended for processing orders and user demands and in certain cases for creating prospection files.
These data can be communicated to CLESTRA HAUSERMAN Group’s entities or partners located in third-party countries to the country of the holder so that the user's demands are processed by the group entity or partner which is the dependent geographically on it. The CLESTRA HAUSERMAN Group has rules to ensure that this data is protected.

2.3 Right of access and rectification
In accordance with the Data Protection Act n° 78-17 of 6 January 1978, users are informed that they have a right to access and rectify the data on them. They can exercise this right at any time by sending an email to

3- Cookies

Cookies are small text files recorded by the browser on the user's computer, tablet or mobile telephone when the user surfs on the Internet. They enable websites to store information on browsing preferences and to send personalised services to the user's terminal. Cookies are dynamically created by the Website and are managed by the user's web browser.

Our cookies are necessary to operate our website. They enable you to use the main functionalities of our site especially access to your account. You would not be up to use our site normally without them. Our cookies are placed cookies which only concern the functioning of our website.

We do not use any analytic cookies.

We do not use any advertising cookies.

Users can refuse the use of cookies by disabling the option "Cookies enable our website to function correctly. By using our website you agree to the use of cookies",  or by configuring the parameters of your browser in order to disable cookies. 

4- Intellectual Property Law

This website and its domain names are the exclusive property of CLESTRA NEW. Its content is the property of CLESTRA NEW or its subsidiaries or of third parties who are authorised CLESTRA NEW to use it.
The website and its content are protected by the Intellectual Property Code and in particular by copyright, the laws protecting drawings and designs, and trademark law.
Any reproduction, representation, utilisation, adaptation, modification, incorporation, and commercialisation of these protected elements by any process and on any medium whatsoever is strictly prohibited apart from :  the exceptions which are legally permitted by the Intellectual Property Code
-  cases expressly authorised by CLESTRA NEW 
The trademarks and logos displayed on this site are the property of the companies which exploit them and cannot be the subject of any unauthorised commercial use.
The software used on the site are protected by Copyright and assume that a License Agreement has been concluded.
All the software and hardware which may be accessible from this website and which possess their own provisions are governed by them.

5- Access to the website

Users are entirely responsible for the cost of access and browsing on the website.
CLESTRA NEW will take all reasonable measures to ensure that this site is normally accessible permanently. However access to the website may be suspended, suppressed or made difficult by technical problems or maintenance requirements. The user therefore undertakes, on penalty of incurring civil and criminal liability, not to use to transmit any content including programs, codes, viruses or any other process in any way whatsoever which is intended to destroy or limit the functionalities of the website.
The user states that he or she has checked that his or her computer configuration does not contain any viruses. 

6- Access codes and passwords 

Some services on the website may require an access code and password.
Access codes and passwords are confidential, personal, non-transferable and non-transmissible. The user is responsible for the management, conservation and the consequences of using his or her codes and passwords.
CLESTRA NEW cannot ever be held liable for their fraudulent use.


 7- Commercialisation / on-line sale

The user can place orders for products on the website after creating his or her account with his/her identifiers. Orders placed on the website are subject to the General Online Terms of Sale for Clestrashop products. The user is asked to read them and to accept them before placing an order.


8- Hypertext links

The presence of hypertext links on the website which transfer to other sites does not guarantee the quality of the content of the sites, or that they function correctly. CLESTRA NEW  can never be held liable for the content or the functioning  of these sites.


9- Limitation of liability

CLESTRA NEW can never be held liable in any circumstances, for any direct or indirect loss notably any financial or physical loss, loss of data or programs, resulting from accessing this website and/or using the information of any kind whatsoever displayed on it, or the suspension of access to all part of the site.


10- Newsletter

The user can register to receive the Clestrashop Newsletter by entering a valid email address.

The user can delete his or her subscription to this newsletter by requesting this via the contact form and specifying the request for deletion in the Message.


11 - Governing law and jurisdiction

The website and these terms of use are subject to French law.
The text written in French is the authentic text.
In the event of a dispute, exclusive jurisdiction is given to the courts of Strasbourg (France).
However, CLESTRA NEW reserves the right to bring legal actions in countries other than France to protect its interests.


12-  For more information

If you have further questions, you can contact CLESTRA NEW at the following address